FAQ’s

Why can't I find the video that I'm looking for?
What formats are videos available in?
How long will it take for my video to be shipped?
How can I check the status of my order?
What is your return policy?
Can we make copies of DVDs for friends or family using our home equipment?
May I broadcast your productions on our local public access channel?
Why won't my DVD play on my DVD player?

Why can't I find the video that I'm looking for?

Most productions become available through our shopping cart within a few days of the event, and some are posted beforehand for preordering. However, some videos may not be available for privacy purposes or per agreement with another organization or party. Older productions (before 2005) must be ordered by special request. Please use the contact form on our website to inquire about any video. 
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What formats are videos available in?

Most current productions are available in DVD only, though iPod or online downloadable versions are available for some events. VHS copies can be ordered for an additional fee by special request, as we no longer make VHS master copies of events.
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How long will it take for my video to be shipped?

Each video description notes when that production is available for shipping. If you preorder a video, please check back after the event to see when the video is estimated to be completed. If the video you order is available for shipping, please allow 1-2 days for processing. Delivery time is based on the shipping method that you select.
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How can I check the status of my order?

To view the status of an order, first log-in using your user name and password. If you’ve forgotten your password, click the link below the login button to have a new one sent to you. Once logged in, view account management and click on Order Information to check your video’s status.
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What is your return policy?

You may return a damaged video within 30 days of receiving it for a full refund or exchange.  If you receive the wrong video, please contact sales@fwfilms.com within 15 days to arrange an exchange. All other sales are final.
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Can we make copies of DVDs for friends or family using our home equipment?

No. Copying protected material is illegal, and punishable by law. We also include copy protection codes on our DVDs to prevent them from being duplicated. However, we often times give quantity discounts for buying 2 or more DVDs together. Please feel free to submit a request from our contact page to inquire about discounts for larger quantities.
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May I broadcast your productions on our local public access channel?

To broadcast any of our sporting or theatrical productions on your cable access station, you must contact us to receive express written consent. We reserve the right to superimpose our logo and website at the bottom of the content, and to delay the broadcast for a sufficient amount of time after the event so that it does not discourage participants from purchasing a copy.
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Why won't my DVD play on my DVD player?

The DVD technology used to produce authored DVDs is very different in nature from that used to mass produce DVD movies from Hollywood. Just as recordable CDs would not play in primitive CD players, DVD-R media will not play in most DVD players that are older than 3-5 years. Today’s DVD players are very inexpensive and will accommodate all types of media. Our DVDs are compatible with almost all DVD players on the market, so we suggest trying the disc in a different unit before assuming that it’s damaged. If you still cannot play the disc, we would be happy to offer a full refund within 30 days.
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